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How to Return the Cable Box for FiOS Back to Verizon May 16, 2019 · When you return your Verizon cable box, you must also include all the related peripheral equipment requested by the company. For example, Verizon requires that individuals not only return the set top box, or cable box, but also all power cords, digital adapters and routers that were included as part of the installation. Fios Set-top Box & DVR | Verizon TV Support Install and activate now Don't have the My Fios app? Download now Don't have an account? Register now User guides and features Advanced DVR equipment Set-top Boxes and DVR equipment Standard equipment Learn about Verizon's Set Top Box Energy Information Learn about Verizon's Small Networking Equipment (SNE) Energy Information DVR Patent Information Returning cable box - Verizon Community IMO the far and away best option is to take it to a UPS Store. Verizon has a contract with UPS to return equipment, just walk in with the devic...